Jackson, Tenn. (08/06/07) - In light of the ongoing problems with the Madison County Sheriff’s Department telephone system, which the Sheriff has admitted in multiple press appearances his department doesn’t know the cause of, Aeneas Internet and Telephone suggest the Sheriff’s Department seek the opinion of an independent IT professional on the new telephone system.

Aeneas Internet and Telephone will do everything possible to correct any problems within our area of service responsibility. In this case, we have reviewed the recent complaints in the Sheriff's letter to the County Commission, and we believe they are a continuation of problems associated months ago with the County’s internal network and telephone equipment - which was not designed, sold, nor serviced by Aeneas. We have sent a letter addressing the issues the Sheriff raised in his letter to the County Commission and others. (A copy of that letter is attached.) It is important to note that Aeneas has provided telephone to Madison County Government offices for several years and that the Sheriff’s Department has utilized Aeneas telephone service since February 2006 without incident. The Sheriff’s Department began reporting telephone problems only with the introduction of the new telephone PBX system in January 2007.

Because of the confusion emanating from the Sheriff’s Department about the causes of these problems and the diverse responsibilities of Main Street Connections and Aeneas Internet and Telephone, Aeneas suggests an independent review of the system. We agree wholeheartedly with the Sheriff that reliable telephone service is of the utmost important to the Sheriff’s Department, which is dealing with emergencies daily, and we believe every effort should be made to clear up the existing confusion so that these problems can be corrected.

About Aeneas Internet and Telephone: Since its founding, Aeneas Internet & Telephone has been dedicated to the expansion of technological boundaries. Aeneas now offers a myriad of services including nationwide Internet access, local and long distance service in Tennessee, Voice over Internet, VoIP office phone systems, commercial web hosting and corporate e-mail, Internet backbone connectivity for businesses, broadband Internet, off-site file storage and colocation, emergency preparedness options and more. For more about Aeneas Internet and Telephone visit http://www.aeneas.com.
 

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